By: Adrian Rabin and Michelle Logan, Editorial Interns
A written letter conveys a certain kind of emotional power. Throughout the year, former patients and their families take the time to thank their UMMC care providers through personal notes and emails. The Employee Engagement Team, part of UMMC’s Commitment to Excellence (C2X) staff, selects a few such letters to recognize our employees in an event known as Great Stories.
On June 30, we welcomed back three individuals — a patient, a family member and a friend of a patient — who spoke about the excellent standard of care they received and the compassionate staff they came in contact with.
Treatment teams were reunited with their patients, and through tears and laughter, the patients, families and friends had the opportunity to express their gratitude and show how well they were progressing.
Below are excerpts from the letters:
Great Service: excerpts from Tessa Abate’s letter
A close friend of mine was admitted to the Bone Marrow unit on Gudelsky 9 for what we hope will be her chance for a remission for her disease. Early last week, she was required to leave the unit for an X-ray. This, for her, was very scary because of her risk for infection. I was on the unit visiting at the time, and had the pleasure to meet Shawn Quick, who arrived to transport her. I was able to share with him her level of anxiety and concern before he organized her to go to X-ray. To say he was a breath of sunshine is to understate the impact he had on Jennifer. He was cheery, organized and extraordinarily personable. As he chatted to her on the way to X-ray, I saw her anxiety visibly diminish. He responded to her questions in such an upbeat manner; her confidence regarding being in good hands was evident.
The impression Shawn left on us both is that we are so very lucky to have him taking care of our patients. We are also so fortunate to have (Sean Barrett) in charge of this very important service for our patients. I am sure he has a very difficult job, but you would never know it from his attitude. The experience we both had that day made a difference, and his compassion and personal touch were so very much appreciated. Thank you.
Great Dedication: Excerpts from Scott Goodstein’s letter
As a patient of UMMC Shock Trauma from multiple injuries sustained in a motorcycle accident in April 2013, I got to know your staff, and a few stuck out that went above and beyond. Dr. [Jason] Nascone’s entire team in the outpatient pavilion are all class acts, and are some of the most dedicated individuals I have ever met. All of the nurses and assistants were dedicated and understanding.
When I look back at my healing process and many visits over the last year and a half, one employee of the outpatient facility really stood out. Ms. Annie Williams kindly helped me through many stages of X-rays from the early days when it was hard to get on the X-ray table, to the much later and easier process. She was polite, professional and truly empathetic. She remembered me between visits and gave me words of encouragement as I progressed. She had both a great sense of humor and a professional manner that made getting through painful positioning to take X-rays … bearable! Your team is clearly lucky to have such a dedicated employee on your staff!
Great Care: Excerpts from Enid Valentine’s letter
Over the last three years, I have functioned as advocate and power of attorney for my husband, Gulf War Veteran Steven L. Valentine. Considering the full range of services that UMMC has to offer, it is refreshing to know that Steven has found the good fortune and dual advantage of having some of the most remarkable networks of reliable professionals to collaborate with his VA medical team. … I wish to acknowledge the many competent hands and unconditional support that my husband has received at UMMC. Over time, the combined investments of these fine individuals have become the binding force that I currently value and respect.
This success story truly captures the vision of good medicine, as Steven has now been given a clearer path to favorable beginnings. Apparently, UMMC has just what it takes to make life happen for those who need it the most. You don’t simply mend bodies; you heal families.
For more information on the Great Stories program, or to submit your own story, email GreatStories@umm.edu.