Volunteering at a Medical Center

By: Andrea Rizkallah, Editorial Intern

AndreaVolunteering is a rewarding activity, which is why I love my position as editorial intern in the Corporate Communications department at the University of Maryland Medical Center. I thought that I had to be a medical student in order to volunteer at a medical center, but luckily I was wrong. I was able to get an administrative position that still makes a difference and offers me great experience.

The Corporate Communications department coordinates blood drives that help save lives, updates the website with valuable information for patients and families, keeps Medical Center employees updated on training events and interviews patients to communicate their stories. Even though we are not transplanting lungs or performing surgery, we are still deeply involved with the hospital. I have completed projects that really make me feel like I am part of the team, and these contributions make me feel accomplished and useful.

The volunteer program here at the University of Maryland is great because I am getting hands on experience. I get to learn how the hospital works and what goes into the everyday functions of a medical center.  Although my role is an administrative one, I feel that I am making a difference, and that is a lot to take away from a volunteer position.

Volunteers work in all areas including the Emergency department, Shock Trauma Center, Medical Records department, Dental Clinic, Psychiatry department, and many more.  There are some requirements to volunteering at the hospital:

  • You must be at least 13 years old and be able to commit to four hours a week.
  • To receive credit, recommendations or certificates, you must volunteer at least 75 hours of time.
  • All prospective volunteers must return the required paperwork to the volunteer office prior to interviews.

Learn more about how to have a rewarding volunteer experience.

UMMC Honors Employees During 2010 Service Awards Luncheon

At our 2010 Service Awards Luncheon on October 4, we recognized 468 dedicated employees who have served at UMMC for 10 years or more. Among some of the special groups acknowledged during this event were those employees who have worked at the Medical Center for 30, 35, 40 and even 45 years. See photos of these honorees below.

45-years: Paul Chancey, Jr.

45 Years: Paul Chancey, Jr.,

40-years of Service

40 Years of Service

35-years of Service

35 Years of Service

30-years of Service

30 Years of Service

Service Excellence: It’s Not Just for Hotels Anymore

By Johnie Carr
Director of Operations
Commitment to Excellence & Support Services

OK, admit it, you like to be catered to, don’t you? C’mon, it’s OK to say it. You love it when people call you “sir” or “ma’am,” right? It feels great to have someone acknowledge you by name when you walk into a restaurant and ask, “Will it be the usual?” and you respond, “Why yes, make it the usual!”

The truth of the matter is that we all enjoy receiving great service. If you frequent hotels, then you’re probably used to receiving such service. In fact, I’d venture to say that you even expect it. So, I was thinking about this the other day, and I wondered, what kind of service do people expect when they visit a hospital?

When you stay at a hotel, you can pay anywhere from $150 to $800 a night. By contrast, when you stay at a hospital, you can pay upwards of $1,200 a night, and that doesn’t even include those little soap and lotion bottles. For most people, there is already a high level of anxiety around having to visit or stay at a hospital. I don’t think anyone would argue that something about that needs to change.

That’s why at the University of Maryland Medical Center, we’ve embarked on a journey to transform the patient experience by providing the safest care anywhere, exceeding customer expectations and becoming an even greater place to work. It is a strategic engagement that we call “Commitment to Excellence” (C2X), and it is the distinctive way that we care for our patients, our guests and for one another at UMMC.

Commitment to Excellence is a personal commitment made by every UMMC employee to help build and sustain a culture of excellence across our organization. To support this, we have developed the UMMC Pillars of Excellence: People, Service, Safety & Quality, Stewardship and Innovation. These pillars represent the foundation of our relentless focus to provide information, courtesy and responsiveness to every patient and guest.

Through employee engagement and empowerment, reward and recognition for providing great service, associate training education and development and surveying our guests, we are working hard to create an environment of service excellence that is second to none.

Our hope is that the next time you choose to visit our medical center, you will personally experience this culture of patient-focused care and commitment to excellence. Service excellence … it’s not just for hotels anymore.

I’d love to hear about your service experience at the Medical Center. You can contact me via e-mail — jcarr@umm.edu — or phone — 410-328-0027.