Great Moments from Great Stories

By: Adrian Rabin and Michelle Logan, Editorial Interns

A written letter conveys a certain kind of emotional power. Throughout the year, former patients and their families take the time to thank their UMMC care providers through personal notes and emails. The Employee Engagement Team, part of UMMC’s Commitment to Excellence (C2X) staff, selects a few such letters to recognize our employees in an event known as Great Stories.

On June 30, we welcomed back three individuals — a patient, a family member and a friend of a patient — who spoke about the excellent standard of care they received and the compassionate staff they came in contact with.

Treatment teams were reunited with their patients, and through tears and laughter, the patients, families and friends had the opportunity to express their gratitude and show how well they were progressing.

Below are excerpts from the letters:

Great Service: excerpts from Tessa Abate’s letter

Barrett Quick Great StoriesA close friend of mine was admitted to the Bone Marrow unit on Gudelsky 9 for what we hope will be her chance for a remission for her disease. Early last week, she was required to leave the unit for an X-ray. This, for her, was very scary because of her risk for infection. I was on the unit visiting at the time, and had the pleasure to meet Shawn Quick, who arrived to transport her. I was able to share with him her level of anxiety and concern before he organized her to go to X-ray. To say he was a breath of sunshine is to understate the impact he had on Jennifer. He was cheery, organized and extraordinarily personable. As he chatted to her on the way to X-ray, I saw her anxiety visibly diminish. He responded to her questions in such an upbeat manner; her confidence regarding being in good hands was evident.

The impression Shawn left on us both is that we are so very lucky to have him taking care of our patients. We are also so fortunate to have (Sean Barrett) in charge of this very important service for our patients. I am sure he has a very difficult job, but you would never know it from his attitude. The experience we both had that day made a difference, and his compassion and personal touch were so very much appreciated. Thank you.

 

Great Dedication: Excerpts from Scott Goodstein’s letter

Goodstein Great StoriesAs a patient of UMMC Shock Trauma from multiple injuries sustained in a motorcycle accident in April 2013, I got to know your staff, and a few stuck out that went above and beyond. Dr. [Jason] Nascone’s entire team in the outpatient pavilion are all class acts, and are some of the most dedicated individuals I have ever met. All of the nurses and assistants were dedicated and understanding.

When I look back at my healing process and many visits over the last year and a half, one employee of the outpatient facility really stood out. Ms. Annie Williams kindly helped me through many stages of X-rays from the early days when it was hard to get on the X-ray table, to the much later and easier process. She was polite, professional and truly empathetic. She remembered me between visits and gave me words of encouragement as I progressed. She had both a great sense of humor and a professional manner that made getting through painful positioning to take X-rays … bearable! Your team is clearly lucky to have such a dedicated employee on your staff!

 

Great Care: Excerpts from Enid Valentine’s letter

Enid Valentine Great StoriesOver the last three years, I have functioned as advocate and power of attorney for my husband, Gulf War Veteran Steven L. Valentine. Considering the full range of services that UMMC has to offer, it is refreshing to know that Steven has found the good fortune and dual advantage of having some of the most remarkable networks of reliable professionals to collaborate with his VA medical team. … I wish to acknowledge the many competent hands and unconditional support that my husband has received at UMMC. Over time, the combined investments of these fine individuals have become the binding force that I currently value and respect.

This success story truly captures the vision of good medicine, as Steven has now been given a clearer path to favorable beginnings. Apparently, UMMC has just what it takes to make life happen for those who need it the most. You don’t simply mend bodies; you heal families.

 

For more information on the Great Stories program, or to submit your own story, email GreatStories@umm.edu.

Healing with Baltimore

Following the events in Baltimore over the past week, UMMC and UMMC Midtown Campus President and CEO, Jeffrey A. Rivest, expressed his gratitude to all those UMMC employees who helped keep the Center’s mission in mind during such a difficult time. UMMC plays an integral role in the Baltimore community and will continue to work for the betterment of the city and the nation moving forward.

Read his message to all UMMC employees:

Dear Colleagues,

The past week is one we will never forget. Today, our city begins to recover and heal. But while we begin the healing process, let us not forget the valuable lessons we have learned about the need for all who live and work in our city to be partners for change.

FB-OneBaltimore_1While we begin a long healing process, let me thank you again for your unwavering dedication to our mission and to our role in supporting quality of life through taking care of people in their time of need. Many of our colleagues did not miss a single hour of work, despite their need to plan for the safety of their families. They faced difficulty in getting to and from work, and for some, there was no ability to reach their homes safely. Yet while the city was in crisis, each of you remained fully committed to the needs of our patients. Despite enormous challenges, we continued to operate all hospital services normally, and most importantly, were here for those in our community who needed us.

Our ability to stay united around the singular mission of caring, despite high emotions and differences of opinion, speaks to the core of who we are and what we do. I am grateful to each of you and I am inspired by your dedication to make life better for others. We are all fortunate to have this opportunity and once again, all here at UMMC showed tremendous teamwork, respect, civility and professionalism.

I also offer my sincere thanks to our hospital Security team and our Incident Command team who worked tirelessly for over six days to support all of us, keep us informed, and keep us safe. This team exemplifies professionalism, adaptability and a commitment to serve.

It is a new week in Baltimore. The city-wide curfew has been lifted, National Guard troops are phasing out, and we can be energized by the wonderful examples of love and community we witnessed in our city this weekend. This gives us hope. However, there is a long journey ahead, and many things in our culture must change–here in Baltimore and in our nation.

Later this week, I will provide you additional information about UMMC’s essential role in the recovery and the rebuilding of the fabric of our community. As one of Baltimore’s largest employers, we have been deeply involved in our community and its challenges and successes. We have all learned lessons this past week and together with others, UMMC will recommit to providing critical partnerships for job readiness, skill development, community health, and career opportunities. While we have done much, our city and our neighborhoods need much more. We must be a part of doing more and doing it better.

rivest_jeffrey

Thank you again for all you do here at UMMC.

Sincerely,

Jeffrey A. Rivest
President and Chief Executive Officer

Compassion and Healing

The Greenebaum Compassion Award goes this winter to Lisa Mayo, a discharge coordinator, and Michelle “Shelle” Besche, BSN, OCN, CCRP, a research nurse coordinator. Read about why they were chosen from among the staff of the University of Maryland Marlene and Stewart Greenebaum Cancer Center — where everyone is known for compassionate care.

Greenebaum Cancer Center Patients and Staff Celebrate Together

Each year, the staff of the University of Maryland Greenebaum Cancer Center coordinates “A Cancer Center Christmas,” a buffet dinner and party for patients and families who must celebrate Christmas in the hospital.

 A deep bond develops among the cancer center “family,” as patients and the relatives and friends who support them make frequent trips for care during this crucial period in their lives. On the day after this year’s Christmas celebration, Peggy Torr, BSN, RN, OCN, a nurse who helped coordinate this year’s celebration, sent staff an email that perfectly illustrates the warm and loving atmosphere created by these nurses, patient care technicians, unit secretaries, physicians and other staff. 

Torr noted that much credit should go to her colleague, Anita Meddin, RN, who over the years helped organize the annual celebration and make it better each time. 

 

 

Super Staff Beats Super Storm — Every Time

The forecasts and predictions around Hurricane Sandy had much of the eastern third of the country braced for disaster. Baltimore saw heavy rains, wind and flooding. But the University of Maryland Medical Center didn’t skip a beat, thanks to the dedication of staff members who planned ahead or braved the elements to get to work. Their inspiration: hundreds of patients and colleagues were depending on them.

 We heard about staff taking extraordinary steps to be available for patients and to one another. If you have a story of your own, or you know of something that somebody else has done, drop us a line at communications@umm.edu.

 In the meantime, here are a few:

 From Karen E. Doyle, MBA, MS, RN, NEA-BC, vice president for nursing and operations at the R Adams Cowley Shock Trauma Center and for emergency nursing at UMMC:

“While I was making rounds yesterday [Oct. 29], I stopped and spoke to Darlene Currin, a housekeeping staff member in Shock Trauma working on 6 North.  I thanked her for being here, and told her that her work was really important.  She told me that she had just arrived (it was around 10:30 or 11:00 a.m.).  Darlene had walked all the way from East Baltimore to UMMC.  But, she knew she was needed and made the trek anyway.  Really unbelievable.  I was so inspired.”

 Currin (pictured above) said she doesn’t think she did anything that most of her colleagues wouldn’t do. “We all work here, we know it’s 24/7,” she said. On Monday morning, she was unable to get a taxi or sedan service (public transportation was shut down), so she decided to walk. It took her about 90 minutes.

 “I was soaked when I got here,” Currin said.

 From Monika Bauman, MS, RN, CEN, nurse manager for women’s and children’s ambulatory services:

“The hospital-based clinics officially closed on Tuesday due to the storm, but Ometriss Jeter, a scheduling and preauthorization coordinator who works in Pediatric Hematology and Oncology, reported for duty Tuesday morning at about 6 a.m.  She rounded in all of the outpatient registration areas offering her services and making sure they had adequate staffing for the day. Once she determined all was well, she reported to our clinic, even though it was closed, to be sure we were ready for operations as usual for tomorrow [Wednesday].”

 From Karen Cossentino, MS, RN, CCRN, senior clinical nurse II and charge nurse in the Cardiac Care Unit:

“I was in charge in the Cardiac Care Unit on Monday, Oct. 29, and it was an exceptionally busy day. So I would like to thank all the staff for working together. Two nurses deserve an extra thank you, but they asked that I not use their names. One of them had a vacation scheduled this week but offered to work for a nurse who is a new mother who would not have been able to get home after work on Monday to her 3-month-old baby.  Another nurse from Professional Development came to the unit and asked if we needed any help. I immediately took her up on her offer and she stayed most of the day and went from room to room and nurse to nurse and offered her assistance.”

From Rehana Qayyumi, MLS (ASCP), medical lab scientist, Microbiology Laboratory:

After making up my mind to stay [at work during the storm] on a very busy Monday, I did not have time to think about where I would stay after my shift. Then, our wonderful Microbiology Technical Specialist Donna Cashara, MLS(ASCP), asked me what I was  going to do.  I just told her, ‘Yes, I’m staying somewhere,’ while very busy with my assigned work.  Anyway, she personally walked two blocks away to the Marriott [as phone calls were not helpful] and reserved a room.  She was like an angel for me when I finally reached the room around 7 p.m. and took a shower and my medicines and bowed my head down for my unexpected landing in full luxury. Did I deserve it? Yes, I think all of us who decided to pay for comfortable accommodations to be ready for the next busy day deserved it.  We deserve all the best to provide the best services. TeamWORK works!”

Rehana Qayyumi and Donna Cashara

Rehana Qayyumi and Donna Cashara

Cashara said it was tough to get a room at an affordable rate that night at the downtown hotels, but the Marriott finally came through. She said many other seasoned lab staff know when storms are coming, they need to look out for each other. She and another staff person led a department-wide effort to make sure the hospital had enough lab staff and that those employees had either safe passage home or a place to sleep. The hospital provides dorm-like accommodations, but some staff prefer to split the cost of a nearby hotel room.

From Cassandra Bembry, MLS ASCP, outreach customer service supervisor for the Clinical Pathology Laboratory:

Jamillah Johnson, my front-end coordinator of the Clinical Pathology Laboratory (a.k.a. “Accessioning”) volunteered late Sunday night to pick up more than 80 percent of our day-shift staff for Monday who rely solely on public transportation.  She also took these employees home and picked up our evening shift crew.  Jamillah has consistently shown a great deal of care and concern for our staff that is unparalleled, in my opinion, and acts of this nature are routine for her.” 

 From J.V. Nable, MD, NREMT-P, clinical instructor and chief resident in the Department of  Emergency Medicine:

“The [physicians in the] UniversityofMaryland Emergency Medicine Residency met the challenges posed by Hurricane Sandy head-on. Despite the incredibly inclement weather, residents continued to provide vital services at emergency departments and other hospital units throughout the region, including: UMMC, the Shock Trauma Center, the Baltimore VA Medical Center, Mercy Medical Center, Bayview Medical Center, and Children’s National Medical Center in Washington, DC. Because some residents have lengthy commutes, those who live near the medical facilities invited them to their homes for dry and safe shelter during the storm. Many residents volunteered to rearrange their schedules, taking extra shifts to cover for those stranded by the storm. As part of the backbone of clinical services at UMMC, emergency medicine residents demonstrated unwavering dedication throughout this unprecedented event.”

From Shawn Hendricks, MSN, RN, nurse manager for 10 East (Acute Medicine Telemetry Unit) and 11 East (Medicine Telemetry Unit):
 
During Hurricane Sandy, the dedicated staff on 10 & 11 East showed up ready to work, with smiles and a determination to provide excellent care despite the weather outside. I gave personal thanks to patient care technicians Theresa Hicks and Danielle Brown for coming to assist with the patients on 11 East after completing their care on 10 East, until help arrived from Monique Thomas, a student nurse who had been off duty but came in to help. And, also, to Jocelyn Campbell, one of our unit secretaries, who came in even when she wasn’t scheduled, to help with secretarial duties and other tasks on 11 East. Finally, a big “Thank you” to all my staff who stayed late or came early to ensure the shifts were covered! These staff members showed loyalty, teamwork, and caring when it was needed the most!

How Cool is That?

Being chosen as a Leapfrog “Top Hospital” for quality and safety six years in a row is so cool that the only way to celebrate was with ice cream.

UMMC is one of only two hospitals in the country to meet the increasingly stringent criteria for this list every year since it was initiated by The Leapfrog Group.

To thank the entire staff for the effort that makes UMMC a top hospital, President and CEO Jeffrey A. Rivest invited everyone to take an ice cream break during their shifts and to savor the moment. In the Weinberg Atrium, members of the Employee Celebrations Team handed out ice cream bars and cones and frozen-fruit bars to staff – as well as to several patients and visitors who happened to be in the right place at the right time.

“UMMC has earned this continual recognition by The Leapfrog Group because of the multidisciplinary teams that define us and the invaluable members who comprise these teams — doctors, nurses, pharmacists, therapists, technicians, support staff and leaders at all levels,” Rivest said. “Thank you for the role you play in continuing to make safety and quality a top priority and for giving all of us yet another reason to be proud. Take a moment to celebrate your part in earning this award for the Medical Center.”

Brain Attack Team Marshals Forces to Save a Stroke Patient

Six weeks after suffering a stroke while driving on the Baltimore Beltway, Paul Sargent, 45, is back on his feet, speaking normally and continuing physical therapy. A sprinkler fitter with the United Association of Plumbers, Pipefitters and Steamfitters, Local 536, he often worked on ladders and aerials lifts that put him 100 feet in the air. While he has not yet regained enough balance to work atop a ladder, he is hopeful.

 “It’s amazing, considering what I was like that night, that I’ve been able to recover this much,” Sargent says, pictured here with his wife, Tammy Sargent, during a follow-up visit.

By Anne Haddad

During a heavy rainstorm the week between Christmas and New Year, Paul Sargent, 45, was driving his truck on the Baltimore Beltway. He exited onto I-795 toward his home inManchester. Within minutes, a convergence of difficulties forced him to pull over.

For one thing, he had been feeling increasingly sick for the last few miles. For another, the rain was coming down in sheets, making visibility difficult. His cell phone rang, and he could see the call was coming from his son, Curtis. But he was unable to coordinate his hands and fingers to answer the call.

Sargent didn’t realize it, but he was in the early stages of a stroke. He had been experiencing some occasional dizziness for about a month, but now it was disabling him. Somehow, he managed to dial the magic number – 911 – and talk with the dispatcher. Paramedics arrived and took him to a community hospital, where the emergency staff realized he was having a stroke.

Because the University of Maryland Medical Center is a designated primary stroke center, the community hospital called the Maryland ExpressCare offices to consult with physician specialists here — the Brain Attack Team.

As a primary stroke center, UMMC is equipped to deal with the most advanced treatments and the serious risks that are associated with those treatments. The conference call included Marcella Wozniak, MD, PhD, interim medical director of the team and associate professor of neurology, and John W. Cole, MD, MS, associate professor of neurology.

The Brain Attack Team arranged for the local hospital staff to begin the time-sensitive administration of the clot-busting tissue plasminogen activator (t-PA). While that drug, administered intravenously, made its way to the clot that was impeding blood flow in his brain, Sargent was on his way to UMMC via ground ambulance.

On the Neurocare Intensive Care Unit (NCICU), charge nurse John Pfeifer, RN, updated staff nurses who would be waiting to care for Sargent and accompany him to the MRI suite. Staff from Housekeeping Hospitality Services were making sure the room was cleaned and ready for the new patient, while nursing staff reviewed his case to be ready to care for him when he arrived.

Seconds after Sargent arrived, nurses and physicians moved him from the stretcher to his bed, while Ermias Aytenfisu, MD, a neurology fellow at UMMC, introduced himself to Sargent and began asking questions to assess his condition.

“What is your name?”

“How old are you?”

“What month is it?”

“Can you hold your right hand up like this while I count to 10?”

“Where am I touching you now?”

Sargent was able to answer most questions, but with enough impairment that an MRI would be needed to determine whether and where he had a clot impeding blood flow in his brain, and which path of treatment was most appropriate.

“We’re going to do an MRI, so we need to take your jewelry off,” Aytenfisu told him.

Another physician had been standing by since Sargent arrived: Joao Prola Netto, MD, a fellow in neuro-interventional radiology, was following Atyenfisu’s assessment to help determine not just whether they could get an image of the blood clot on the MRI, but whether they could use the latest interventional radiology techniques to remove it, should that become necessary. And when Cole became concerned that Sargent’s condition was becoming worse, he called for anesthesiologist Joshua M. Tobin, MD, assistant professor of anesthesiology, to come quickly to the MRI suite to secure Sargent’s airway with an endotracheal tube.

Nurse practitioner Karen L. Yarbrough, MS, ACNP, acute care nurse practitioner and programs director for the Maryland Stroke andBrainAttackCenter, was observing and making notes to determine whether Sargent qualified for inclusion in any clinical trials, should he choose to participate.

One of the reasons Sargent was transferred was that he received t-PA, the clot-busting drug that must be administered within three hours of the onset of stroke symptoms, or the treatment becomes too risky. Even when administered within that three-hour period, t-PA carries a risk of hemorrhage. But after three hours, the blocked blood vessel is weakened from lack of blood flow. A sudden return of blood flow could cause it to bleed. Because of this risk, the patient must be in a hospital with intensive care nurses and vascular surgeons when t-PA is administered, so they can manage any complications.

After his MRI, Sargent was taken back to the Neurocare Intensive Care Unit, where the nurses specialize in the vigilant care required during a stroke. In fact, several nurses from the NCICU accompanied him to the MRI to care for him before and after the imaging procedure. They included: Betsy Raine, BSN, RN; Olga Pranov, BSN, RN; Ann Adams, RN; and Naomi Crosen, RN.

Once Sargent was out of danger, UMMC rehabilitation staff – occupational, physical and speech therapists – began working with him.

“As soon as someone is stable medically, we want them to start rehab,” says Cole. “The sooner, and more consistent, the better the outcomes.”

After 10 days in the hospital, he was discharged to Kerman Hospital, a rehabilitation hospital that is part of the University of Maryland Medical System, for 14 days of intensive physical, occupational and speech therapy to regain his strength, balance, coordination and ability to speak and swallow. On Jan. 20, he went home with his wife, Tammy, and their son and daughter — Curtis, 19, and Heather, 17.

Today, Sargent continues to improve. His speech betrays none of the impairment of those first few days. He has returned for follow-up visits with the neurologists at UMMC, but has continued physical and occupational therapy closer to home in Carroll County. He has aced speech therapy: He talks animatedly and a mile a minute, just like before the stroke.

“I’m walking by myself, and I can make myself a grilled-cheese sandwich on the stove without burning myself, but I don’t think I can get back up on a ladder yet,” Sargent says.

Whether or not he can go back to his trade, installing fire sprinkler systems in such Baltimore landmarks as the Hippodrome Theatre and airplane hangars that required him to be 100 feet up in the air, he doesn’t know. But he does believe he’s lucky.

“It’s amazing, considering what I was like that night, that I’ve been able to recover this much,” Sargent says.

 

Blue Holiday Service Acknowledges Darkness While Seeking Growth and Hope

By Susan Roy, DMin, BCC
Pastoral Care Director

As hospital chaplains working with patients, families and our fellow staff members, we know that the stream of cheerful holiday messages and images might only make it harder for individuals experiencing grief or loss. Each year, we offer a series of services for people who seek a more reflective way of coping with the holidays.

I am just finishing the program for our Blue Holiday services later today (12:45 p.m.; 5 p.m.; and 6:15 p.m. to 8:15 p.m.) and hope that it will be meaningful for anyone who is feeling a bit blue this holiday season. Around the country, similar services might also be called a Longest Night service because it occurs on the winter solstice — Dec. 22, the day of the year that has the fewest hours of sunlight. Regardless of the name used, these programs acknowledge the darkness that may also be part of our holiday season.

Arranged in four parts, the service is reflective – not depressing – and moves from darkness to light while keeping a balance between the two. The four parts are loneliness, death, growth and hope. Each of the four parts includes lighting a candle, a reading, and a musical selection. During each of the four parts of the service, participants will be invited to come forward to place flowers in a wreath to represent those whom they remember.

For example: during the first music segment – about loneliness — I might place a flower for my frustration at work; during the second, I might place four flowers to remember three people who have died and a friend who is estranged from me; during the third, I might place a flower for the way I am growing in my faith; during the fourth, I might place two flowers, one for world peace and another for hope.

The service acknowledges the darkest night of the year and symbolically allows us to acknowledge the darker parts of the human condition and our own lives. In the midst of darkness, we still experience moments of light and hints of hope.

In addition to the spiritual help needed, here are some practical tips from two physicians at UMMC.

Mitral Valve Repair Lets Marathon Runner Boogie at Son’s Wedding

By Nick Papas

I had just completed the 2011 Pittsburgh Marathon. It was not my best time. There was no personal record that day. It was a day marked by a continued struggle with a chronic heel injury.  But there was something more serious brewing in my body that day. It was a particularly strong flare-up of my mitral valve pain. I was so familiar with the pain. It had been diagnosed and studied throughout my life. I had mitral valve prolapse. 

 So, I brushed off the chest pain as I slogged through the marathon and finished.

Then a couple hours later, as the marathon and half-marathon runners of our family celebrated with extended family and supportive friends, I shared my personal marathon experience with my soon-to-be daughter-in-law, Beth Ann. My tale included the throw-away detail about my old familiar chest pains. No big deal. Or so I thought.

 Beth Ann, a medical student, was not as flippant as I was about the little detail of chest pain.  She pulled out her stethoscope and diagnosed me on the spot as having mitral valve regurgitation. She strongly suggested that I see my PCP. I was stubborn and a bit incredulous. I didn’t rush.

 Eventually my heart acted up in such new and painful ways that I was compelled to go to my doctor. This set into motion the chain of events that lead me to Dr. James Gammie at UMMC.

An initial link in this chain was me doing my homework. I read the scientific papers. I consulted with knowledgeable, trusted people and friends.

 I had to make my decision: Was I, a man who loves to be active by running and biking, going to be happy taking drugs? Would I be satisfied watching my body get weaker and weaker while my heart became more and more sick?

 Ultimately, the decision was a no-brainer.

 I took action right away, partially because I concluded that it was the right thing to do and partially because my son’s wedding was just around the corner. I wanted to be healed enough to dance at my son’s wedding.

My surgery was performed at UMMC on September 6, 2011. Noah and Beth Ann were married October 8, 2011! I am happy to say I danced! I danced quite a bit! My wife, Patty (in the photo with me), and I had a great time.

 I am grateful not only to be alive but to be living. I am optimistic that with my newly repaired, healthy heart I will be able to enjoy the coming years with my family and to live these years actively. 

In the future, look for me in the 2012 Baltimore Half or Full Marathon. I’m the self-proclaimed, 52-year old, poster “child” of UMMC Mitral Valve Repairs!

 

 

Celebrating “Great Stories” in Style

By Chris Lindsley

Great employee stories occur every day at the University of Maryland Medical Center. On Monday, October 10, UMMC’s Employee Engagement Team, a part of the hospital’s Commitment to Excellence program, celebrated four such great stories in a moving ceremony that reunited patients and their caregivers and other hospital staff. The stories came from letters or e-mails sent to UMMC. Here is more information on the four stories recognized at this event:

A cancer patient and his wife, who described the “miracle” of leaving UMMC cancer-free after a five-month stay, and of the “exceptional care” they received from all hospital staff they interacted with.

The parents of a 14-month-old patient with a MRSA infection who arrived on Christmas night and left happy and healthy 11 days later and who, in describing the service they received at UMMC, said “we were treated as if we were royalty.”

A woman who suffered a leg injury in the Inner Harbor four hours before needing to catch a flight home. She was taken to UMMC’s emergency room via ambulance and was able to catch her flight pain-free thanks to some outside-the-box thinking by hospital security staff.

A co-worker who took the time to recognize a colleague for his dedication and work ethic.

If you have a great UMMC story you’d like to share, please send it to us at GreatStories@umm.edu.