UMMC CEO Thanks Staff for Dedication During Blizzards

By Jeffrey A. Rivest
UMMC President and Chief Executive Officer

February 10, 2010

Dear Colleague:

Early this morning I had the pleasure of visiting many of our patient care units and support departments to personally thank the hundreds of dedicated staff who have done heroic things for our patients during the past five days — through two record-breaking blizzards! I was moved by the positive energy and dedication of each staff member I saw. It was beyond description!

As we know, the University of Maryland Medical Center plays a vital role as an essential, tertiary level health care resource for the State of Maryland. Our eleven ICUs, Shock Trauma center, advanced diagnostic services, emergency services, and all of our patient care programs are essential, life-saving resources for our entire state. With this vital role comes the responsibility that, in times of crisis, we must continue to deliver the same high-quality service that is expected of us every day. This is what you’ve been doing, and I greatly appreciate your efforts.

I am proud to tell you that yesterday, as this second storm was beginning, UMMC and our fantastic teams cared for 119 admissions, along with hundreds of emergent visits and procedures. These patient volumes reflect a typical day for us. We didn’t skip a beat — thanks to you. It is truly amazing what can happen when talent, passion, and commitment come together through our special staff members to accomplish wonderful things.

The efficient patient flow has been possible because of the several hundred staff members who stayed at or close to the hospital to ensure their presence when needed. Last night we accommodated over 200 staff members in-house through sleeping arrangements in various locations including the hospital, Paca/Pratt building, and other non-clinical facilities. Hundreds more of our staff recognized the importance of remaining close and stayed at nearby hotels.

Our entire management team has been actively contributing, and we have a top-notch group of Directors and Managers running our Emergency Command Center. We are fully focused on maintaining a strong infrastructure of support for our physicians, nurses, technicians and all care providers. And let me add a special thanks to all of our valuable support staff –- you are doing a wonderful job of supporting our care providers so we can continue to provide excellent patient care.

Indicators show that, by tomorrow, we will begin coming out of this enormously challenging storm. With one last push to get through tonight, we should begin to see a return to what we consider to be “normal” business tomorrow.

Today, we can all be extremely proud of all staff and physician colleagues at UMMC. You are simply the best!

Sincerely,

Jeffrey A. Rivest
President and Chief Executive Officer