By Matt Christopher
My 14-month-old son, Cameron [right, with me and my wife, Nikki], was seen in the University of Maryland Medical Center’s children’s hospital for a MRSA infection from Christmas night until January 4th. Being first-time parents, we were terrified.
Our night started out at Easton Hospital, with one of your crews picking him up and providing outstanding service the whole ride. We then were received into the children’s emergency department and were well taken care of. Then we were transferred to the PICU, where our level of care continued to awe us. Our nurse Davita took wonderful care of our son and us. My wife and I still talk about her concern and compassion for all of us.
The whole team in the children’s hospital was wonderful and words cannot completely describe how amazing the care we received there was. Everyone from the doctors, nurses, and even the cleaning staff was wonderful. The housekeeper, Maria, would see us and ask how he was doing. Davita checked on us even when we had moved wards. It was plain to see that everyone there considers it more than just a job.
As a business manager I am awed at the wonderful employees your institution has working there. Our last nurse’s assistant, Nikki, was able to relate to us and would ask us if we needed anything any time she saw us in the halls. Dr. Mary Boyd checked up on us constantly and became a quick friend. It’s easy to see why you are an award-winning hospital. You have exceeded expectations from myself and all of my family. I am still so amazed that not a day goes by that I don’t tell one of my customers about the experience that we had during our 11-day stay.
I still cannot believe the service we got while there. We were treated as if we were royalty. That being said, I saw every patient there being treated the same way. Even the receptionist in the PICU would ask us if we needed anything. The ENT surgeons would check in to see if we had any questions or if we needed anything. The thing is, everyone that asked us this meant it. You have my vote as the hospital of the decade. … For such a horrible time, the whole experience was made better by your wonderful staff.